Collections Associate

  • Department

    Lending Operations
  • Employment Type

    Full Time
1 What You'll Do

  • Communicate with our customers daily, get insights to understand their situation and how the company can be of help
    • Mostly past-due customers to arrest promise to pay arrangements and to ensure that arrangements will push through.
    • A set target will be implemented to be hit on a daily and monthly basis:
      • Promise to pay
      • Amount collected
      • Kept rate
      • Phone monitoring
  • Help design policies and procedures that will optimize the collections workstream while balancing the reputation of the company
  • Work closely with operations and other teams to improve the processes based on customer feedback
  • Contribute to creating policies for credit risk management using learnings from regular collections interactions with customers
  • Able to create innovative and customer-centric programs while providing exceptional customer support to our most valued customers

2 Qualifications

  • You have at least 1 year of experience in collections
  • You have a customer frontline experience or exposure in communicating with customers, especially in calling out past-due clients, and can comply with daily and monthly targets.

What We’re Looking For

  • A Communicator: You are confident in engaging with other teams and can communicate the technical aspects of finance and risk management properly
  • A Problem Solver: You are able to understand and resolve issues frequently presented by the business and strategic direction of the company
  • A Teamplayer: You can work in a cross-functional team from diverse backgrounds and rely on others' candid feedback for continuous improvement
  • A Professional: You have experience in collections from a lending or financing business.

3 Life At ErudiFi

Join us in making education affordable for youths in Southeast Asia!

ErudiFi is a technology company on a mission to build a better future for youths in Southeast Asia; the team consists of people who are humble, hungry, and mission-driven.

We are passionate about enabling access to equal opportunities through education. Our platforms include Bukas in the Philippines and Danacita in Indonesia.

Work at ErudiFi is mission-driven and collaborative. The collaboration of quality talented missionaries in this regional company will expose you to a high-end, fast-paced innovation with a promise to witness the impact of the work you’ll be championing for the mission.

Working at ErudiFi means you care about uplifting education in Southeast Asia, beginning in Indonesia and in the Philippines. This is a difficult mission ErudiFi has embarked on, but it only deserves the best people in it to help solve the problem.

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