Customer Success Associate

1 What You'll Do

What You’ll Do

● Communicate with our customers on a daily basis to resolve a varied range of customer concerns

● Work closely with the management, product, marketing, and operations teams to improve the product based on customer feedback

● Identify gaps in the customer journey and, together with the Customer Success Team, create policies and procedures that optimize the customer experience.

● Able to create scalable and strategic customer centric programs providing exceptional customer support to our most valued students and guarantors

2 Qualifications

• You have at least 1 year of experience in customer service / client or front-facing roles.
• Proficient in MS Excel / Google Sheets is a plus.
• The ability to converse in Bisaya/Cebuano is a plus.

What We’re Looking For

• A Communicator: You are confident in engaging with our customers and can connect well with them.
• A Problem Solver: You are able to understand and resolve issues frequently presented by our students and guarantors
• A Teamplayer: You can work in a cross-functional team from diverse backgrounds and rely on others' candid feedback for continuous improvement
• A Fast-Learner: Regardless of the course you’re from, you show a desire to learn, passion to solve hard problems in an efficient amount of time, and an excellent academic record and outstanding analytical skills. This role is open to fresh graduates.

3 Life At ErudiFi

Join us in making education affordable for youths in Southeast Asia!

ErudiFi is a technology company on a mission to build a better future for youths in Southeast Asia; the team consists of people who are humble, hungry, and mission-driven.

We are passionate about enabling access to equal opportunities through education. Our platforms include Bukas in the Philippines and Danacita in Indonesia.

Work at ErudiFi is mission-driven and collaborative. The collaboration of quality talented missionaries in this regional company will expose you to a high-end, fast-paced innovation with a promise to witness the impact of the work you’ll be championing for the mission.

Working at ErudiFi means you care about uplifting education in Southeast Asia, beginning in Indonesia and in the Philippines. This is a difficult mission ErudiFi has embarked on, but it only deserves the best people in it to help solve the problem.