Operations Associate

  • Department

    Lending Operations
  • Employment Type

    Full Time
1 What You'll Do

  • Process and evaluate credit applications within our SLA.
  • Communicate and interact with our customers daily, get insights to understand their situation and how the company can be of help.
  • Work closely with operations and other teams to improve the processes based on customer feedback
  • Contribute to creating policies and procedures that optimize company processes while enhancing customer experience when doing credit and underwriting operations
  • Able to create innovative and customer-centric programs while providing exceptional customer support to our most valued customers

2 Qualifications

  • You have 1 - 3 years of experience in credit underwriting in a lending, financing, or similar financial services business.
  • You are knowledgeable in and possessing relevant training in KYC and AMLA.
  • You are comfortable working with data and spreadsheets; proficient in MS Excel / Google Sheets. SQL knowledge a plus

What We’re Looking For

  • A Communicator: You are confident in engaging with other teams and can communicate the technical aspects of finance and risk management properly
  • A Problem Solver: You are able to understand and resolve issues frequently presented by the business and strategic direction of the company
  • A Teamplayer: You can work in a cross-functional team from diverse backgrounds and rely on others' candid feedback for continuous improvement
  • Adaptable: You can work under pressure and through changes in the process, etc.

3 Life At ErudiFi

Join us in making education affordable for youths in Southeast Asia!

ErudiFi is a technology company on a mission to build a better future for youths in Southeast Asia; the team consists of people who are humble, hungry, and mission-driven.

We are passionate about enabling access to equal opportunities through education. Our platforms include Bukas in the Philippines and Danacita in Indonesia.

Work at ErudiFi is mission-driven and collaborative. The collaboration of quality talented missionaries in this regional company will expose you to a high-end, fast-paced innovation with a promise to witness the impact of the work you’ll be championing for the mission.

Working at ErudiFi means you care about uplifting education in Southeast Asia, beginning in Indonesia and in the Philippines. This is a difficult mission ErudiFi has embarked on, but it only deserves the best people in it to help solve the problem.

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