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Senior Customer Success Associate

  • Department

    Business Operations
  • Employment Type

    Full Time
1 What You'll Do

What You’ll Do

  • Work with the Customer Success team and Marketing to manage CS communication channels including:
    • Management and optimization of the Bukas Help Center and ensuring that best SEO practices are applied.
    • Content management of BAU e-mail and SMS comms.
    • Manage Customer Success related content on social media.
  • Work with the Customer Support team to:
    • Understand and solve communication barriers with students.
    • Manage automations in Bukas’ Customer Communication Channel

2 Qualifications

Qualifications

  • Graduate of Communications-related degree or equivalent.
  • You have at least 1 year of experience managing SEO and website optimization.
  • Must be proficient in Google Analytics.
  • Proficient in Photoshop / Canva, GSuite and MS Excel / Google Sheets is a plus.
  • Experience in a tech-startup is a plus.
  • The ability to converse in any of the following is a plus:
    • Cebuano (Bisaya)
    • Ilocano
    • Hiligaynon (Ilonggo)
    • Bicolano

What We’re Looking For

  • A Communicator: You are understand what engages customers and how to connect well with them.
  • A Problem Solver: You are able to understand and resolve issues related to customer experience.
  • A Team player: You can work in a cross-functional team from diverse backgrounds and rely on others' candid feedback for continuous improvement
  • A Fast-Learner: Regardless of the course you’re from, you show a desire to learn, passion to solve hard problems in an efficient amount of time, and an excellent academic record and outstanding analytical skills.

3 Life At ErudiFi

Join us in making education affordable for youths in Southeast Asia!

ErudiFi is a technology company on a mission to build a better future for youths in Southeast Asia; the team consists of people who are humble, hungry, and mission-driven.

We are passionate about enabling access to equal opportunities through education. Our platforms include Bukas in the Philippines and Danacita in Indonesia.

Work at ErudiFi is mission-driven and collaborative. The collaboration of quality talented missionaries in this regional company will expose you to a high-end, fast-paced innovation with a promise to witness the impact of the work you’ll be championing for the mission.

Working at ErudiFi means you care about uplifting education in Southeast Asia, beginning in Indonesia and in the Philippines. This is a difficult mission ErudiFi has embarked on, but it only deserves the best people in it to help solve the problem.

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