What can I do if I have issues with my Guarantor links?

Guarantor Consent Link

Students will not be able to proceed with the loan application without guarantor feedback. Upon submission of the application, the guarantor will be sent an SMS with a link to verify their identity, accept the privacy policy, and upload their valid ID.



The listed guarantor will receive this SMS:

If the guarantor consent link expired, kindly let us know by answering our Contact Us form. Please select "Guarantor/Guardian link concerns" in the concern type dropdown list. As for the "How can we help you?" field, kindly indicate that you wish to have the guarantor consent link re-sent.

Guarantor Signing Link

Once the application has been approved and the student has confirmed the installment offer through their Bukas account, their guarantor will receive an SMS containing the signing link.


The guarantor will receive this SMS:

Frequently Asked Questions

How will I know if the consent link has been sent to my guarantor?

On your Bukas account, you will see a banner informing you that we are currently waiting for your guarantor’s feedback. If you see this banner but your guarantor did not receive any SMS from Bukas containing the consent link, kindly inform us by answering our Contact Us page. Please select "Guarantor/Guardian link concerns" in the concern type dropdown list. As for the "How can we help you?" field, kindly indicate that you wish to have the guarantor consent link re-sent.

My guarantor changed their mobile number, how can they change their number on my Bukas account?

If your guarantor changed their mobile number during the application process, kindly let us know by answering our Contact Us page. Please select "Guarantor/Guardian link concerns" in the concern type dropdown list. As for the "How can we help you?" field, kindly indicate that you wish to change your guarantor’s mobile number.

You will receive the guarantor mobile number field as a revision on your Bukas account.

I already updated my guarantor’s mobile number, how will they receive the consent link in the updated mobile number?

Once you have successfully updated your guarantor’s mobile number, kindly let us know by answering our Contact us form. Please select "Guarantor/Guardian link concerns" in the concern type dropdown list. As for the "How can we help you?" field, kindly indicate that you wish to have the guarantor consent link re-sent.

My guarantor already provided consent, and I had already confirmed the agreement. Why do you still need my guarantor's confirmation?

During your application process, your guarantor will receive (2) two links from us:

The Guarantor CONSENT link

• The guarantor consent link contains the clauses which the guarantor needs to confirm so that the student can proceed with their application.
• The primary purpose of this consent link is to ensure that the guarantor is aware that they have been listed as a guarantor in a tuition installment plan.
• Through the guarantor consent link, they can confirm that they consent to be listed as a guarantor in the installment application by submitting a copy of their valid ID and agreeing to the terms and conditions.

The Guarantor SIGNING link

Once the application has been approved and the student confirms the installment offer, the guarantor will automatically receive a signing link on their Bukas registered mobile number. For the approved amount to be sent to the selected school, both the student and guarantor must complete the confirmation process – the student on their Bukas account and the guarantor on the signing link they have received via SMS.

To summarize, on the consent link, the guarantor consents to be included in the student’s application. While on the signing link, they confirm their participation as guarantor in the installment plan and fully agree to the disbursement of the approved amount.