How to Pay Bukas Student Loan Via Dragonpay

Dragonpay is an online payment platform that helps Bukas Borrowers conveniently pay their student loans. It allows payments via online banking or cash over-the-counter. Dragonpay monitors payments and notifies Bukas, ensuring funds are credited to the Borrower's agreement.

Steps to Pay Using Dragonpay:

Step 1: Log in to a Bukas account and click the "My Loans" tab.

Step 2: Select "Pay loans via Dragonpay". Choose "Full amount due" for full monthly repayment, or "Set amount" for a different amount.

Step 3: Select the preferred payment channel (online banking, over-the-counter banking, or non-bank options).

Step 4: Follow Dragonpay's step-by-step instructions carefully. Keep the deposit slip and allow 1-3 working days (excluding weekends and holidays) for the amount to reflect.

Dragonpay Payment Channels:

• BANKS (for online and over-the-counter payments): Asia United Bank (AUB), Banco de Oro Unibank (BDO), Bank of the Philippine Islands (BPI), China Banking Corp./Chinabank, EastWest Bank, Land Bank of the Philippines, Maybank, Metrobank, Philippine National Bank (PNB), PS Bank, Rizal Commercial Banking Corp. (RCBC), Robinsons Bank, Security Bank.
• NON-BANK FACILITIES (for over-the-counter payments): 7-Eleven, Cebuana Lhuillier, CVM Pawnshop and Money Changer, M. Lhuillier, Palawan Pawnshop, RD Pawnshop, Robinsons Department Store, SM Bills Payment, USSC.
• E-WALLETS (for online payments): Grabpay, Maya, Bitcoin/ Ethereum/ USDT/ BinancePay, Coins.ph Wallet.

Kindly note that exact processes and transaction fees may differ for each bank. If any options are unavailable, they may be offline; please try again later.

Frequently Asked Questions

• Where can Borrowers get the Dragonpay reference code?
  • This code is generated by Dragonpay and is different from the Bukas Reference Code/Number. Follow Dragonpay instructions carefully to avoid payment concerns.

• How much are Dragonpay fees?
  • A convenience fee is added per transaction by Dragonpay, which will be declared in their payment instructions.
    

• What happens if the convenience fee is not paid?
  • Payment will be unsuccessful and will not reflect. Ensure the exact amount in Dragonpay's instructions is paid.
    

• Can Dragonpay be used multiple times on the same day?
  • Yes, but a convenience fee applies to each transaction. Ensure the balance is exact by checking the Bukas account.
    

• Does a pending Dragonpay payment expire?
  • Yes. Check the “Deadline” in the payment instructions. Expired transactions require creating a new one by logging in to the Bukas account and re-selecting Dragonpay.
    

• Payment was made via Dragonpay but the account is not updated yet.
  • An SMS will be received once payment reflects (1-3 working days). If not, email [email protected] with full name, reference number, and proof of payment.
    

• Payment was denied when trying to pay via Dragonpay.
  • Ensure the correct amount and reference code were entered. If issues persist, email [email protected] or contact Dragonpay directly.
    

• Did not receive email instructions after trying to pay with Dragonpay.
  • Check the provided email and its SPAM folder. If still not found, contact Dragonpay directly.
    

• Preferred payment channel not found when trying to pay via Dragonpay.
  • The channel may be offline. Select an alternative or use other Bukas payment channels to avoid delays.
    

• Can a refund be requested from Dragonpay if payment was not successful?
  • Refund requests must be received by Dragonpay within 30 days of deposit/payment. Learn how to process a refund via Dragonpay here. Once processed, send email confirmation to [email protected]. Allow 14 working days for processing.

Other Reminders for Dragonpay Payments:

• For safety, do not share card numbers. If Dragonpay requests an ATM Card image for a refund, cover the 16-digit number and 3-digit CVV, showing only name and account number.
• Dragonpay does not issue cash refunds for pick-up/door-to-door. Refunds are deposited to select banks and may incur handling fees. For more info, click here.

If there are any further questions, send an email to [email protected] or reach out to our team by filling out this form.