Help Center  >  After reading the Help Center articles, I still need further customer support. How?

After reading the Help Center articles, I still need further customer support. How?

If you did not find the answers to your questions on our Help Center, we'd be happy to help you via e-mail!


Kindly use the subject "Inquiry Not Found on Help Center" and send your email to
[email protected].


Please provide the following info:

  1. Student's Complete Name
  2. Student's Mobile Number
  3. Student's School
  4. Installment Number/ Reference Code
  5. What's the current concern?


Kindly wait 1-2 working days and we will get back to you as soon as we can!

After sending an email, you will receive a ticket code which you can use to follow up on your concern. Please note that we discourage sending multiple write-ins with the same concern as this will slow down the process of attending to your concern.


Would you prefer a different language in our communication channels to support you better? If you are a student, let us know here. If you are a parent or a guardian, you can go here.