Common Technical Problems

We understand that encountering technical issues can be frustrating, but don't worry, we're here to help Borrowers resolve them!

Trouble with the Liveness Test

If experiencing difficulties with the Liveness Test, please ensure these instructions are followed carefully:

• Be in a well-lit area with a plain background.
• Take off any item that might be covering the face.
• Position the face correctly in the frame.
• Take a clear photo of the face.

Issues Uploading Selfies or Other Files

If experiencing issues with uploading selfies or other files, here are some tips that may help:

• Make sure there is a stable internet connection.
• Check the file size. It should not exceed 10MB.
• Try uploading the file using a different device, such as a different mobile phone or a computer.

Still Experiencing Technical Concerns?

If all these options have been tried and technical concerns still persist, please feel free to reach out to our team by filling out this form and select "Technical Problem" as the concern type. Please note that it might take 2-3 working days to get a response from our team.