Once I experience a technical problem, what do I do?

Have you been experiencing troubles when trying to accomplish the Liveness Test? Make sure to follow these instructions carefully.
1. You must be in a well-lit area with a plain background.
2. Take off any item that might be covering your face.
3. Position your face in the frame.
4. Take a clear photo of your face.

Still unsuccessful after several attempts? Don't worry! You have the option to upload a selfie with your valid ID instead. Just follow these tips on how to take a proper selfie.

If you also have issues with uploading your selfie or other files, here are some tips that may help you:
1. Make sure you have a stable internet connection.
2. Check the file size. It should not exceed 10MB.
3. Try uploading your file using a different device such as through a different mobile phone or a computer.

Kung nasubukan mo na ang lahat ng ito at nakakaranas ka pa rin ng technical concerns, feel free to send us an email at [email protected] with the subject "Liveness Test", "Uploading Concern", or "Technical Problem" and the following details:

• Student's Full name
• Installment Number
• Mobile Number
• Description of the problem
• Screen record of the problem

Please note that it might take 2-3 working days before we can get back to you. Working days do not include weekends and holidays.

If it is urgent, you can also schedule a call with us at Calendly.