Bukas Finance Corp. is a duly registered Financing Company with SEC registration No. CS201901691 and Certificate of Authority No. 1199.

Please remember to study the Terms and Conditions in the Disclosure Statement before proceeding with any loan transaction.

Close - Icon
Help Center  >  Once I experience a technical problem, what do I do?

Once I experience a technical problem, what do I do?

Have you been experiencing troubles when trying to accomplish the Liveness Test? Make sure to follow these instructions carefully.
1. You must be in a well-lit area with a plain background.
2. Take off any item that might be covering your face.
3. Position your face in the frame.
4. Take a clear photo of your face.

Still unsuccessful after several attempts? Don't worry! You have the option to upload a selfie with your valid ID instead. Just follow these tips on how to take a proper selfie.

If you also have issues with uploading your selfie or other files, here are some tips that may help you:
1. Make sure you have a stable internet connection.
2. Check the file size. It should not exceed 10MB.
3. Try uploading your file using a different device such as through a different mobile phone or a computer.

Kung nasubukan mo na ang lahat ng ito at nakakaranas ka pa rin ng technical concerns, feel free to send us an email at [email protected] with the subject "Liveness Test", "Uploading Concern", or "Technical Problem" and the following details:

  • Student's Full name
  • Installment Number
  • Mobile Number
  • Description of the problem
  • Screen record of the problem

Please note that it might take 2-3 working days before we can get back to you. Working days do not include weekends and holidays.

If it is urgent, you can also schedule a call with us at Calendly.