Once I experience a technical problem, what do I do?

Have you been experiencing troubles when trying to accomplish the Liveness Test? Make sure to follow these instructions carefully.

1. You must be in a well-lit area with a plain background.
2. Take off any item that might be covering your face.
3. Position your face in the frame.
4. Take a clear photo of your face.
   
   

Still unsuccessful after several attempts? Don't worry! You have the option to upload a selfie with your valid ID instead. Just follow these tips (I still don’t have a school ID. What do I submit?) on how to take a proper selfie.

If you also have issues with uploading your selfie or other files, here are some tips that may help you:

1. Make sure you have a stable internet connection.
2. Check the file size. It should not exceed 10MB.
3. Try uploading your file using a different device such as through a different mobile phone or a computer.
   
   

Kung nasubukan mo na ang lahat ng ito at nakakaranas ka pa rin ng technical concerns, feel free email us through our Contact Us Page and select “Technical Problem”

Please note that it might take 2-3 working days before we can get back to you. Working days do not include weekends and holidays.

If it is urgent, you can also schedule a call with us through this link.

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